Napier

Carole Malone

Born in England, Carole arrived in New Zealand over 15 years ago, after working as a midwife in both England and Saudi Arabia. Carole trained as a nurse in 1988, and then as a midwife in 1990 in England. After 14 wonderful years delivering babies, Carole decided to follow her other great passion – PROPERTY! Carole has been investing in property over the past 12 years, gaining invaluable experience and success with her own property portfolio. Carole brings a direct, honest, efficient approach to real estate, and her excellent communication skills and ability to put people at ease ensure that their experience will be a stress free one. Carole’s strong residential sales experience, along with her recent completion of her Branch Managers qualification, will assist in leading the Napier team to success in the Hawkes Bay market place. Carole has sold in excess of $60 million of real estate over 7 years from the successful Harcourts Milford office on the North Shore in Auckland. Consistently in the top 100 Real Estate Agents in Harcourts New Zealand, with a strong auction/marketing focus she achieved NO1 in the Milford office and Top 10 Sales Consultant within Harcourts Cooper and Co Real Estate, and 29th in New Zealand 2009/2010. Great Service speaks for itself… “In the selling and marketing of our property, we found Carole to be very professional, well knowledged of the market in our area, very sincere and honest, and very pleasant to work with. We would recommend her to anyone proposing to put their property on the market. A pleasure to have selling for us.” W & C Harris “We were totally impressed with the commitment Carole showed from day one. Her presentation and marketing skills were excellent, and she kept in constant contact with us so we knew daily exactly what was happening. She is a shining example of what a real estate consultant should be. Harcourts should be very proud to have her on their staff. Like Carole, Harcourts are number one and we recommend them to everyone.” L & C Marshall “Carole is very professional, friendly, helpful, extremely efficient, and organized. She did a great job. There was nothing that she could have done to improve the service we received – she even turned up to our house at 10pm to help us!” T. Olifers "I first met Carole through a referral from a business associate of mine. Carole and her team were assigned the role of implementing and facilitating the sale process of one of our properties through to a highly desirable conclusion. I found her to be highly motivated; communicative, open and honest; knowledgeable and well informed; timely, well organised and effective. Resulting in an outcome, which not only met but exceeded my high expectations. It is rare to find this culture of excellence in the marketplace and I look forward to working with her and her team again in the future." W B Gifford “In the short space of time we had to take our property to auction, Carole arranged 2 open homes with a third followed directly by the auction. We were kept well informed of prospective buyers, with frequent phone calls and a weekly meeting at the office. The extra advertising was a moderate cost and produced a fair turnout on auction day. This resulted in a price we were comfortable with to sell the property. We know that Carole put a lot of time and effort in for us, and we are more than happy to recommend her to any future vendors.” C & K Brunt “My wife and I approached Carole for the sale of our property. During the entire process, which lasted over the next few weeks, we found Carole to be very sincere, hard working, and approachable. Both my wife and I consider ourselves fortunate to have Carole representing our interests, and would have no hesitation in recommending her to others or approaching her the next time we consider buying or selling any property.” V & D Buhariwalla “The speed with which my house was sold left me in no doubt as to the marketing capabilities of Carole and her support team. Her quiet, attentive listening skills to a client’s requirements were greatly appreciated. The compilation of her advertising campaign could not have been bettered and certainly brought a quick result. As an older person, I had no desire to be pressured into a quick sale, little realizing that such would be the outcome. Carole’s full explanation of the various ways of selling were explained so clearly. I was also delighted to receive the gift set of towels from Carole, which I have put to good use since moving into my new abode. May I take this opportunity to wish you ongoing success in real estate. It certainly requires many skills with integrity and the understanding of the human psyche at the top of the list!” C. Kelsey “We approached Carole to assist to market and sell my father’s house in Northcote Point. She was introduced to me on the recommendation of a friend. Carole is a highly motivated person who obviously enjoys and knows her chosen profession inside out, and she works with an energy and passion to achieve the best possible results. She assisted every step of the way with advice on advertising, homestaging, and other relevant aspects to ensure a smooth, month long campaign before the house went to tender. I was kept up to date with regular phone calls, written updates on numbers attending open homes, and numbers visiting the website. I am convinced that her cheerful, friendly, positive attitude was a great bonus when she was conducting the open homes, and also from the regular weekly meetings, it became obvious that Carole is a person committed to helping people sell their property, working 110% to achieve the desired outcome—the sale of property with the best possible price.” T Brown “Thank you to yourself - we have been very impressed with the service provided. You broke the stereotypical 'estate agent' mold with your helpful, common-sense outlook & going beyond the call of duty with the practical help after we left the country. We would be happy to recommend you to anyone looking to sell their property.” D. & M. Telling “The level of service I received from Carole after listing my property with her was superb. The property was on the market for a very short time, however in 24 hours Carole had made contact with me on 3 separate occasions, keeping me informed. I believe Carole is an agent who will go that extra mile for the vendor. Her experience, commitment, and confidence to negotiate the contract ensured I was a very happy vendor. I would have no hesitation in recommending the services of her team to any prospective vendor.”B.Whitehead “Thank you for accomplishing the successful sale of our property. Being absentee owners it was difficult for us to prepare the property for sale, but after we agreed what was needed to be done, you both organized, managed and ensured that all trades people, supplies and fit out were done on time and to a very high standard. To achieve this you both gave of your own time outside of normal hours resulting in time lines being achieved, which was important. Ideas on how best to present the property were great and enhanced the character of it. Further, your follow up with prospective purchasers was excellent ensuring that no-one missed the opportunity to purchase the home at auction and that competition was present all the way through the process.We have no hesitation in recommending you to family, friends and colleagues.” R & S Spraggon “Carole provided a very professional service and we appreciated their honesty and advice. We commend their knowledge and expertise of real estate, their impressive people skills and their ability to establish excellent rapport, truly listening and understanding our needs, providing us with a top real estate service. Although the property we had listed proved to be a complex one to sell they came up with a solution that made it possible for a buyer to put in an offer and a successful sale was achieved. We wish Carole and Mark all the best in the future.” S. Edmonds “Carole work fantastically as a team. Their vivacious, enthusiastic personalities won them the chance to market and sell our home. Together they have great area knowledge, and are high profile selling agents. They were constantly keeping in touch with fantastic communication skills. We recommended them to our neighbour, whose own property then sold within a few weeks!” T & P Te Hiko “Just want to say thank you very much for your excellent job. My family appreciated your help in the past days. Every thing is good. My family like the house. Best wishes for both of you.” F Jia & H Fang Carole was recommended to me by a family member. I live out of town and so I needed an agent who was willing to work hard for me and go the extra mile to get things done. In the short time I had available to get to know Carole and Mark, I was stunned with the level of customer service provided. They were very willing to offer help with anything from a cordless drill to watering the plants when I was away. I think it’s the most incredible service I’ve ever received from a realtor. They got the job done in a tricky marketplace and kept me well informed throughout the whole process. Top Notch service! R. Carroll Recently I had the pleasure of dealing with Carole Malone and her team from Harcourts, while selling my house. I found Carole to be very supportive and informative. Every step of the way, making sure I understood the process. Communication was amazing, texts following open homes, weekly data regarding the state of the market and open home feedback from potential buyers. It was never a problem to call her and email responses were always prompt and precise. In what was a difficult time, I found Carole and her team to be looking out for my best interests and I would not hesitate to recommend her and Harcourts. It was a positive experience; I would use Carole again wholeheartedly. Thank you so much, to you Carole and everyone from Harcourts who made a complicated event, run smoothly, and end with a happy result, with the sale of my home. J.Lamb I would like to provide feedback regarding staff of Milford Office on Auckland's North Shore, particularly Carole Malone. We lived at 86A Hastings Rd Mairangi Bay and instructed Carole to sell our home in an incredibly difficult market. Having had previously negative experiences with Harcourts Albany, I was reluctant to use Harcourts initially, but the enthusiastic professionalism and integrity displayed by Carole and her assistant, Mark, was sufficient to convince us that they were the right choice. We were kept well informed throughout the selling process, with regular meetings and action plans agreed upon swiftly to obtain the desired result. I have never experienced such outstanding levels of service from any real estate agency before in 13 years and 6 house sales in Auckland. I would also mention Ken, who eventually found the right buyer for our home and did some amazing negotiating to bring about a complicated rental situation for 3 families involved in the deal which sold our home. It was creative, inventive, time consuming but testament to the dedication of staff that is, in my opinion, truly unique in NZ real estate. So, top marks for Harcourts Milford, especially Carole, Mark and Ken! J & J Griffiths I have had the opportunity to work with many real Estate agents over the past 10 years as we have built our property portfolio. I have always been amazed that the majority of agents lack what I consider to be the key element for building a solid Investor/Agent relationship. That key element is communication; Carole excels in the communication stakes. Communication, product knowledge, timelines, professionalism and integrity are some of Carole’s attributes. There are many more that contribute to Carole being an agent worth engaging to assist, where in buying or selling property. A Court Carole was one of Three agents asked to do an appraisal of our mothers property. The market was in decline, the property unusual. We were immediately impressed by her ability to think outside the square. We were also grateful for the number of selling options she came up with. Carole kept in touch every day, dropping in with data regarding the state of the market and recent sales in the area. From the moment we signed with Harcourts Carole hit the floor running. Despite an already heavy schedule she started doing open homes almost immediately, rang daily (sometimes hourly) with updates and kept us informed on every aspect of the marketing campaign. A steady stream of people viewed the property and within 10 days we had a contract. Carole lives and breathes her job- her attention to detail and the level of communication with her clients is exceptional. She is warm and friendly, with a great personality and sense of humour. We were very pleased with our choice of both Carole and Harcourts and would happily use them both again. Mrs Waite